To ensure we offer a high level of service, and to maintain an excellent standard of livestock welfare, we would request you produce the following in order to claim within the terms of the 48 hour guarantee:-
1) The receipt for the purchase, this is COMPULSORY for us to trace the transaction.
2) A sample of water from the aquarium/pond (approx.1 pint in a clean container) So we may test the water to ensure suitability for the livestock.
3) The dead body of the livestock. DO NOT PUT THE BODY IN THE WATER SAMPLE
In the unlikely event of livestock dying in transit, please email photo of it in its sealed transport bag to firstname.lastname@example.org . If we are satisfied the conditions are suitable for the livestock as a result of our tests, we will be happy to offer you a replacement or credit.
Our guarantee covers the death of any live stock within 48 hours of the date of purchase/collection from us. The guarantee does not cover livestock that are attacked by any existing livestock. Our livestock are only sold if they are considered healthy, but ALL livestock can potentially carry disease/parasites (including any existing livestock). It is highly recommended ALL NEW livestock is quarantined and as such our guarantee does not cover any existing livestock.